The Collector

Welcome to The Collector – our small way of saying thank you for shopping at Jigsaw. As season by season, piece by piece, you build your beautiful wardrobe, your support will not be taken for granted. We have kept The Collector simple, as the best things in life usually are, and it has one truth at its heart: loyalty should be rewarded.

How does it work?

For every £100 you spend at Jigsaw, we will send you a £10 reward to say thank you, to be spent in-store or online.

Every £100 spent = £10 for you

When do I receive
my voucher?

We will send you your reward vouchers every three months – which is also the length of time you will have to put it towards something special, to treat yourself.

How do I receive it?

Your reward will be sent to your email (along with a unique code which you will need to use it). You’ll receive your voucher every March, June, September and December .

Welcome to The Collector by Jigsaw.

Contact us

FAQs

Why have I received a reward voucher?

• 'The Collector' is a new loyalty programme and our way of thanking you for being a loyal customer to Jigsaw. The more you shop with us, the more vouchers you can earn

• As you have spent £100 or more after returns and have an email address with us, you have automatically enrolled into our loyalty programme and can start receiving vouchers

How was my voucher calculated?

• Loyalty is rewarded so that for every £100 spend after returns, you will receive a £10 voucher to spend at Jigsaw.

• Spend is based on the purchases you made over a recent 3-month period.

• For your September voucher, spend is calculated on April, June and July purchases. If you were part of our trial, March spend will also be included on a one-off basis

• Vouchers are sent in £10 increments, so you have spent £240 in the period, you will receive £20

How often will I receive a voucher?

• We plan to drop vouchers four times a year

• Currently this is scheduled for September, December, March and June. While this is subject to change, any changes will be communicated to Collectors.

How can I use my reward voucher?

• Reward vouchers can be used in-store or online

• Reward vouchers can be used on any full price product purchases

• They cannot be used with other discount codes or when purchasing gift cards, repair re-wear, Harper or our in-house alteration service.

How can I use my voucher in-store?

• If you are shopping in-store, simply show your reward voucher to the sales associate and share the email address that the voucher was sent to

How can I use my voucher online?

• You can input the voucher code into the checkout page where it states to enter a gift card or promotion code

• Only one voucher can be used per purchase.

• You will need to use the same email address every time you make a purchase, and you will also need to be logged in to your account.

• If you have difficulties with accessing your account, please visit: Account – Jigsaw (jigsaw-online.com) or reach out to Customer Experience who can help reset your account

Can I use multiple reward vouchers for one transaction?

• No, only one reward voucher can be used per transaction

When will my reward voucher expire?

• Reward vouchers are valid for 3 months from the date of issue

• If the expiry date looms and you haven't used yet used your voucher, we'll send you a reminder

I just heard about your loyalty programme. How can I receive more information?

• If you would like to receive regular updates, simply click on this link: Loyalty Sign Up - Jigsaw (jigsaw-online.com) and add your information

Who can I contact if I need support on Loyalty?

• Please contact our dedicated Customer Experience Team by emailing thecollector@insidejigsaw.com or via the live chat function at the bottom of our website