Customer Experience

Our dedicated Global Customer Experience team are available to assist you 7 days a week.

Contact Methods

Live chat: Click the Launch Chat button below
Email: Click here to email us
Post: Customer Experience, Jigsaw, 3 Water Lane, Richmond, London, TW9 1TJ

Monday to Friday: 10:00 AM - 18:00 PM  
Saturdays and Sundays: 10:00 AM - 17:00PM
Bank Holidays: 10:00AM to 16:00PM

Refunds

Refunds will be processed on the 14th business day, provided that you have not selected the Instant refund option. (excluding bank holidays and weekends) of the arrival of your parcel into our warehouse. For more information, please visit our Delivery & Returns page.

FAQs - Support Portal

See our FAQ support portal, where you can conveniently find answers to a wide range of queries 24/7.

In-Store Customer Service

Visit our Store Locator to find store contact information and locations